Title: Research Coordinator
Location: Remote US
Compensation: $35 – $45/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Summary:

Research Coordinators help build and scale global research programs & tools to strengthen the impact of our research teams. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization to enable researchers to do their most impactful work. In this role, you will help manage our end-to-end research review processes; working closely with Operations, UX Research, Legal, and Developers on maintaining our operating model and tooling maintenance. As a key member of our operations team, you will utilize a full range of analytical, organizational, and interpersonal skills in your day-to-day responsibilities.

Job Responsibilities:

Work closely with the Global Research Operations' team to support internal review processes for Research

Manage the pool of reviewers including scheduling, communication, and support

Triage tooling bugs and provide prompt support and communication to affected review flows in tooling

Manage and coordinate training documents and materials

Provide support for research review processes

Coordinate with multiple cross-functional partners to drive reactive support solutions

Provide accurate, time-sensitive, and effective assistance to researchers

Manage communications for ongoing support items, system bugs, and solutions

Handle escalation requests for projects with tight turnaround times

Reassign reviews, manage survey flows, and approve special use-case surveys

Minimum Qualifications:

BA/BS Degree

3+ years of project/program management experience

Excellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment

Strong interpersonal, collaboration and communication skills

Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner

Experience understanding user needs, gathering requirements, and proposing solution

Familiarity with building and maintaining process documentation

Familiar with tooling development process and user-acceptance testing/bug reporting

Preferred Education/Experience:

1+ years of technical support experience (can investigate/troubleshoot, and respond to tooling questions and common user issues). Provide feedback on tooling enhancements

Prior experience working with User Experience Research or Design Operations

Experience with foundational data analytics and reporting, ability to pull and sort data and consolidate information from dashboards

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

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