Title: Implementation Specialist
Location: Hybrid role – 3 days on-site (Minneapolis, MN)
Compensation: $40-$44.25/Hour
Duration: 15+ month contract
Work Requirement: US Citizen, GC Holder, or Authorized to work in the U.S.
Implementation Specialists are responsible for onboarding new customers onto a new business travel and expense management platform solution. Responsibilities include: consultation to determine the best configurations for the client's business needs; configuring the software with and for the customer; working with internal teams on complex technical integrations; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.
What you'll do:
Provide excellent customer service to your customers
Leverage your deep product expertise to share best practices on how your customers may maximize value from their investment in the platform.
Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
Lead client-facing kick-offs, requirement gathering sessions and configuration review meetings
Partner with internal and external technical teams to coordinate custom integration work
Report on project status and blockers to Customer Success leadership during weekly meetings
Train clients to a point where they are able to operate self-sufficiently and confidently on the platform
Conduct webinars and group training sessions to onboard our smaller, more independent customers
Share innovative ideas with peers and leadership on how to further enhance our thinking and focus on operational efficiency and innovation
Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process
What we're looking for:
3+ years of implementation, customer success, or customer support experience
Meticulous attention to detail such as workflow and processes
Knowledge of accounting/finance systems (e.g., Netsuite, Sage, QuickBooks) and accounting practices (e.g., monthly close, expense management, audit processes) preferred. If the prior knowledge isn't there, this candidate must have the drive and aptitude to quickly get up to speed on core accounting concepts and processes.
Strong interpersonal skills including clear communication and collaboration; ability to coach and train customers effectively
Competence and comfort presenting to C-level executives
Highly organized individuals with the ability to handle multiple projects simultaneously on tight timelines
Growth mindset with drive to continuous improvements
Our benefits package includes:
Comprehensive medical benefits Competitive pay 401(k) retirement plan …and much more! About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 
 

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