Senior ServiceNow Implementation & CMDB Lead

We are seeking a highly skilled Senior ServiceNow Implementation & CMDB Lead to drive the design, development, and maturity of ServiceNow environments. This role will establish the CMDB as a single source of truth, ensuring alignment with the Common Service Data Model (CSDM) and delivering scalable, high-quality solutions within a managed services environment.

Key Responsibilities

Implementation & Managed Services

• Lead architecture and implementation of scalable, sustainable ServiceNow solutions
• Design, develop, and configure platform capabilities including ITSM, ITOM, and custom applications
• Facilitate client workshops and discovery sessions to translate business needs into technical solutions
• Establish and enforce development standards, coding best practices, and platform governance

CMDB & CSDM

• Own the design, implementation, and ongoing maturity of the ServiceNow CMDB aligned to CSDM
• Configure and deploy Discovery and Service Mapping to create accurate, service-aware infrastructure views
• Define and enforce CMDB governance, including data policies, reconciliation rules, and health metrics
• Design and maintain integrations with external systems (e.g., AWS, Azure, SCCM) using REST/SOAP APIs, IntegrationHub, and MID Servers

Automation & Technical Leadership

• Develop advanced server-side and client-side scripting (Business Rules, Script Includes, UI Actions)
• Build automation using Flow Designer and Orchestration
• Provide technical leadership through mentorship, code reviews, and best practice guidance

Qualifications

Required

• 5–7+ years of ServiceNow development experience, including 2+ years focused on CMDB, Discovery, and CSDM
• Strong proficiency in JavaScript, HTML, CSS, and Glide APIs
• Solid understanding of ITIL (Incident, Change, Problem, Asset Management)
• Bachelor’s degree in Computer Science, IT, or equivalent experience

Preferred

• ServiceNow certifications: CSA, CAD, and/or CIS (ITSM, Discovery, Service Mapping)
• Experience with Service Portal, Employee Center, or AngularJS
• Experience working in Agile/Scrum environments

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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