Title: IT Technician
Location: Onsite in Georgetown, TX
Duration: Direct Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Position Purpose & Summary
The IT Technician is responsible for providing reliable and efficient first-line technical support to all office users. This role focuses on ensuring daily business continuity by resolving workstation issues, setting up equipment for new hires, and troubleshooting office hardware. Additionally, the IT Technician will assist in routine infrastructure tasks, such as monitoring system performance and assisting with basic network connectivity to support the overall IT team.

Key Responsibilities & Essential Duties
End-User Support & Service Desk

• Act as the primary point of contact for daily IT requests, resolving hardware, software, and connectivity issues for office staff.
• Perform New Hire Onboarding: Set up workstations, laptops (imaging/deployment), and mobile devices, ensuring all necessary software is installed and configured.
• Provide troubleshooting and maintenance for office peripherals, including printers, scanners, and audio-visual (AV) equipment in meeting rooms.
• Manage user accounts and access permissions in Active Directory and Microsoft 365.

IT Routine Operations & Monitoring

• Perform daily IT routine checks and monitor system/network health using tools such as PRTG, Zabbix, or SolarWinds.
• Assist in the basic maintenance of server rooms, including cable management and equipment rack mounting.
• Monitor backup jobs and report any failures to senior engineering staff.
• Track and maintain an accurate IT Asset Inventory (laptops, monitors, licenses, and accessories).

Network & System Assistance

• Assist with basic network troubleshooting (e.g., testing wall jacks, Wi-Fi connectivity, and VPN setup).
• Support the implementation of software patches and security updates on client machines (WSUS/Endpoint management).
• Collaborate with the IT Engineer on infrastructure projects, such as office expansions or network upgrades.

Documentation & Training

• Maintain clear and updated records of technical issues and resolutions in the ticketing system.
• Create simple "How-to " guides for users to promote self-service for common IT tasks.

Qualifications & Skills
Education & Experience

• Education: Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related technical field.
• Experience: At least 1 year (1+ years) of experience in IT User Support, Help Desk, or a similar technical role.

Technical Knowledge & Abilities

• Client Systems: Proficiency in Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, etc.).
• Hardware: Hands-on experience with PC/Laptop hardware repair and printer troubleshooting.
• Basic Networking: Fundamental understanding of TCP/IP, Wi-Fi, and DNS/DHCP.
• Soft Skills: Excellent patience and communication skills; ability to explain technical solutions to non-technical users.
• Language: Ability to read and understand technical documentation in English.

Preferred Certifications (Optional)

• CompTIA A+ or Network+.
• Microsoft 365 Certified: Endpoint Administrator Associate.
• ITIL Foundation.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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