Title: Account Manager
Location: Plano, TX, 75093
Pay: $26/hr + commission
Duration: 12-month contract-to-hire
Work Requirements: US Citizens, GC Holders, or Authorized to Work in the U.S.

• Mon-Fri  8am- 5pm 

Skillset / Experience:
INSPYR Solutions seeks an Account Manager for its retail electricity client in Plano, TX. This position is in the unique sales channel group responsible for the acquisition and retention of high-volume (≈125 MWh) business customers, acting as the 1:1 "face” of CLIENT brands, consulting on all customer energy needs. The individual in this role must be customer-focused, possess business-to-business sales experience, have analytical skills, and have a high degree of knowledge of the current electricity market. Professionalism is paramount as Business Consultants are expected to provide a superior customer experience in daily face-to-face interaction with high-volume commercial customers.

Responsibilities

• The consultant may be assigned to specific Business accounts or build their portfolio to act as the liaison between the customer and the client.
• The consultant will be judged on his/her ability to meet or exceed retention, sales count, volume, and margin targets.
• The Consultant will represent a single resource to their customers for anything they might need from the client.
• Consultant will initiate and lead customer and prospect site visits to top-value Business customers to ensure the customer understands their billing, usage, and demand, and all charges and billing determinants.
• Consultants will be equipped with a laptop that allows them to connect to customer management systems and allows them to make updates/changes and provide on-site solutions to the customers. Communicate new products, programs, and services to customers.
• The consultant will provide accurate and timely updates to the customer management systems to document all customer interactions, including but not limited to site visits, emails, and phone conversations.
• Act as a "Move Manager” for brand new high-value customers just joining CLIENT, who require special assistance in setting up their new location/account.
• Facilitate Energy Audits of Business for customer sites to assist the customer by identifying reasons for energy inefficiency and areas for improvement. Research customer businesses before contacting them to become familiar with the type of business they operate and their history with CLIENT brands. This could include web research, customer management systems, etc.
• Provide feedback to Segment Marketing on significant customer interactions. Being the venue for much-needed customers learning on products, needs not being met, what they like/dislike about CLIENT, and how we can better serve.

Experience

• 5+ years of customer service experience required, prior supervisory experience desired.
• Experience in customer relationship management (account management) with business customers and business-to-business sales is required.
• A commensurate level of relevant experience will be considered in combination with the educational requirement.
• Must be able to complete and fully grasp company-provided training.
• Must be confident and knowledgeable in all business products and services, TDSP charges, and billing components.
• Strong presentation skills and interpersonal skills.
• Strong organizational and time management skills. Ability to schedule and arrive at appointments on time.
• Ability to remain calm and respond quickly to surprising/difficult questions.
• Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wire pass-through product.
• Committed to increasing their billing skills and knowledge base and to providing a positive experience with CLIENT brands.
• Interest in moving into a Marketing role is a plus.
• Dependable transportation, valid Texas Driver's License, and personal liability insurance. A review of the driving record will be required before hiring.
• Emulate our business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc.

About INSPYR Solutions:
Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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