Sr. Customer Service Representative- Presidents Office

Merrifield, VA

Onsite  -  NON IT - Administrative / Clerical  -  Contract  -  Job ID: 24-01626

Title: Senior Customer Service Representative

Location: Remote

Duration: 6+ months

Compensation: 20-30/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Fully remote role within the US.

Please send your resume to mweiss@inspyrsolutions.com

Alternating schedules between 7:45AM – 4:45PM EST and 9:00AM – 6:00PM EST

Job Description:

The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.

These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.

Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.

The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.

The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.

Required Skills:

• Strong critical-thinking and problem solving skills

• Ability to multi-task

• Adaptable to change through regular feedback

• Self-motivated, people oriented team player

• Capacity to tactfully handle customer concerns

• Excellent verbal, written, and active listening skills

• Careful attention to detail and time management

• Proficiency in basic computer skills and ability to navigate multiple software systems

• Minimum of one year Customer Service experience

Desired Skills:

• 1-3 years’ experience working in a Contact Center environment

• Banking Experience

• Proficient in Microsoft Word, Excel and Outlook

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

 

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

24-01626

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