Lead Product Experience Strategist

Role Summary

Ensure we are building the right things—grounded in real-world operational workflows—so our technology delivers measurable business value and clear differentiation.

Role Details

• Contractor role with potential conversion to full-time (FTE)
• Requires travel for field research and stakeholder engagement
• Location: Charlotte, NC
• Hybrid expectation: 3 days per week in office

What You'll Do

Drive decision quality

• Understand end-to-end operational workflows (people, process, systems)
• Identify inefficiencies, workarounds, and failure points
• Quantify impact (time, cost, errors, risk)
• Inform what to build, change, or stop

Shape differentiated solutions

• Identify where we can be meaningfully better—not just equivalent
• Translate insights into clear product and experience direction
• Contribute to build vs buy through workflow and data impact

Influence upstream

• Partner early with Product and Engineering
• Challenge assumptions with evidence before development begins

Define and validate direction

• Create future-state workflows and testable concepts
• Ensure solutions improve efficiency and scale

What Success Looks Like

• Better decisions made before build
• Reduced wasted development
• Measurable gains in efficiency and accuracy
• Clear differentiation in how work is done

Who You Are

• Strong in operational workflow analysis (beyond UI)
• Research + business thinker (not just methods)
• Comfortable influencing without authority
• 7–10+ years in product, UX, or strategy in complex environments (healthcare a plus)
• Proven ability to influence decisions upstream (not just deliver design) 
• Preventing or reshaping product decisions based on insights
• Identifying high-impact workflow issues others missed
• Driving measurable improvements (time saved, errors reduced, cost avoided)
• Ability to clearly articulate before/after impact and business outcomes—not just outputs

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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