Title: Technology Support Specialist
Location: Remote
Duration: 6+ month contract
Compensation: $25.00 – 28.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Technology Support Specialist

• Provide onsite support by responding to phone calls, tickets, and walk-ins related to end-user and branch technical issues.
• Located at the Orange branch, with occasional travel to other locations as needed. Off Hour support when needed.
• Participate in projects and initiatives aimed at improving and expanding our technical capabilities.
• Diagnose and resolve issues with hardware, Windows 10/11 operation system, ERP Platforms, a variety of business applications, mobile devices (iPhones/iPads), MDM Software, telephony, cloud and on-premises file shares, Multi-Factor Authentication (MFA), Vendor Management/Escalation, Asset Procurement, and printing.
• Administer workstation and network-related software, resolving issues as they arise.
• Escalate recurring or complex issues to senior technical staff for root-cause analysis.
• Maintain and improve user-facing documentation.
• Ensure tickets are thoroughly documented and resolved within agreed SLA timelines.
• Assist remote users with VPN access and troubleshoot their Entra ID/M365 Cloud issues.
• Coordinate with internal teams or external vendors for issue escalation when required.

This might be the opportunity for you if you:

• Demonstrate strong customer service skills.
• Demonstrate strong written and verbal communication skills.
• Are a team-focused collaborator, a great attitude under pressure
• Highly organized, self–directed.
• Detail oriented
• Engaged in learning, continuous quality improvement, and works well with other IT Professionals.

What You'll Need to Have for Success:

• High School diploma or equivalent, and/or 3 years of work experience in a related field.
• Minimum 1-2 years experience in a similar role
• Excellent knowledge of laptop, desktop, iphone, and ipad hardware
• Microsoft certifications; Windows OS, Office suite, and O365 (Or relevant experience!)
• Basic Networking experience; patching, troubleshooting, and basic configuration.
• Experience monitoring ticket software, triaging/diagnosing tickets, and routing them to the correct team.
• Knowledge of the concepts of an enterprise environment (Azure, Active Directory, Intune, Microsoft 365)
• Experience supporting users in remote locations/branches throughout the country.
• Experience collaborating with end-users and colleagues over Microsoft Teams/SharePoint.
• Valid Drivers License.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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