Title: Project Manager III (RMA)
Location: Bellevue, WA (onsite)
Duration: 6+ month contract
Compensation: $55 – 62.00/hr. W2
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

We are looking for a Project Manager to own the end-to-end RMA (Return Merchandise Authorization) front-end process for our ground network infrastructure. This role is responsible for driving execution across detection, validation, vendor coordination, spare/replacement logistics, and post-repair flows. You will operate at the intersection of multiple engineering, operations, and logistics teams.

Key Responsibilities

• Own the full RMA front-end lifecycle from initial failure detection through replacement execution and post-FSL return flows
• Drive alignment across Site Installation and external vendors who each own discrete steps in the process
• Deep dive independently into tickets, cases, trackers, and vendor portals to identify blockers, gaps, and process breakdowns without waiting to be asked
• Hold stakeholders accountable to SLAs at each handoff point including vendor RMA number creation, tracker submissions, and replacement execution timelines
• Identify and escalate stuck items, whether that is a missing RMA number, an incomplete ticket, or a stalled case, and drive resolution
• Maintain and enforce the RACI model across all eight process steps, ensuring each team executes to the agreed operating standard
• Track and report on cycle time from failure detection through replacement execution and vendor repair return, surfacing trends and recommending improvements
• Manage vendor relationships for RMA coordination, following up on repair timelines and ensuring defective units are returned and restocked
• Develop and maintain SOPs, templates, and process documentation to ensure consistency across regions (AMEA, APAC, EMEA)
• Run regular cadences with cross-functional stakeholders to review open RMAs, address blockers, and drive continuous improvement

Basic Qualifications

• 5+ years of project or program management experience in operations, supply chain, logistics, or hardware lifecycle management
• Demonstrated ability to independently deep dive into data, systems, and processes to find root causes and drive solutions
• Experience managing cross-functional stakeholders who have competing priorities and a track record of getting alignment when there is pushback
• Demonstrated proficiency in Smartsheet (or equivalent) to support project/program management activities, track deliverables and milestones, and manage end-to-end RMA workflows.
• Proven ability to hold teams accountable and deliver measurable results in environments with ambiguity

Preferred Qualifications

• Experience with RMA, reverse logistics, or hardware repair coordination
• Familiarity with ground network infrastructure, satellite communications, or telecom equipment (TT&C, BUCs, antennas)
• Experience working with external hardware vendors on warranty and repair processes
• Background in managing multi-region operations with distributed teams
• PMP or equivalent certification
• Experience with ticketing systems and tracking tools
• Strong written and verbal communication skills with the ability to document processes clearly and escalate effectively

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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