Role: Workforce Management Business Analyst
Location: Remote
Duration: 6-12+ month Contract
Compensation: $50.00 – 60.00/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in US

If interested, please contact Margot Parsons at mparsons@inspyrsolutions.com or call 714-465-5478

Summary
We are seeking a hands-on Workforce Management (WFM) Analyst to support a large-scale WFM system implementation. This role is focused on requirements gathering, solution design validation, and testing, and operates independently from the SI/vendor.
This is not a PM role and not a configuration role.

Must-Have Experience (Non-Negotiable)
1. Labor Scheduling & Forecasting (Core)

• Direct experience with labor demand forecasting
• Understanding of how forecasting translates into:
  • Labor hours
  • tore-level schedules
• Hands-on experience with scheduling optimization

2. Requirements Ownership

• Proven experience owning requirements documentation, including:
  • BRDs / functional requirements
  • Process flows / workflows
  • Use cases and acceptance criteria
• Ability to define business needs before system design begins

3. Testing Strategy & Execution

• Experience creating test cases tied to requirements
• Ownership of:
  • UAT design
  • Regression testing approach
  • Test coverage and validation
• Not just coordinating testing — designing it

4. WFM Implementation Experience

• Desired 2+ WFM implementations
• Direct involvement in:
  • Requirements phase
  • Testing phase
  • Solution validation

5. Proactive SME Mindset

• Ability to:
  • Identify risks early (especially around scheduling/forecasting)
  • Challenge vendor/SI assumptions
  • Bring forward lessons learned from prior implementations

Nice-to-Have

• Retail or multi-site store environment experience
• Exposure to task management within WFM systems
• Experience with platforms such as:
  • UKG / Kronos
  • Reflexis
  • Legion
  • Dayforce

What Success Looks Like

• Clear, structured, and complete requirements before build
• Strong alignment between requirements and testing
• Early identification of risks and gaps
• Confident participation in vendor discussions
• Ability to operate independently and drive clarity

Key Traits We Are Looking For

• Hands-on (not high-level or oversight-focused)
• Concise communicator who drives clarity
• Proactive — brings insights, not just execution
• Comfortable working in ambiguous, early-phase environments

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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