The Payroll Specialist supports U.S. & Canadian group companies by providing payroll administration and employee payroll services within a high-volume shared services environment. This role is responsible for processing assigned payrolls, resolving payroll inquiries submitted through ServiceNow, and ensuring payroll accuracy, compliance, and exceptional customer service.

Responsibilities:

• Process assigned multi-state payrolls accurately and timely within a high-volume shared services environment.
• Review, analyze, validate, and reconcile employee data from HRIS and payroll systems to ensure payroll accuracy.
• Process payroll transactions including new hires, terminations, pay changes, retroactive adjustments, bonuses, deductions, direct deposits, garnishments, tax updates, and benefit deductions.
• Review, reconcile, and import payroll files including timekeeping, earnings, deductions, expense reimbursements, and other payroll interfaces.
• Perform timecard validation and reconciliation to ensure accurate payroll processing.
• Monitor payroll processing reports and proactively resolve discrepancies before payroll finalization.
• Respond to payroll-related inquiries submitted through ServiceNow (AskHR) while meeting established service level agreements (SLAs).
• Research, investigate, and resolve complex payroll issues by partnering with employees, managers, HR, Finance, Benefits, and third-party payroll providers.
• Document case resolutions accurately within ServiceNow and maintain complete case documentation to support compliance and knowledge sharing.
• Partner closely with the HR Shared Services Center (HRSSC) in Mexicali by providing payroll guidance, answering payroll-related questions, supporting case escalations, and enabling HRSSC to resolve payroll inquiries whenever appropriate.
• Support knowledge transfer initiatives by assisting with payroll work instructions, knowledge articles, training sessions, and process documentation for the HRSSC team.
• Process and reconcile wage garnishments, tax levies, child support orders, retirement deductions, benefit deductions, and other payroll-related adjustments.
• Partners with HR, Finance, Benefits, Compensation, HRSSC, and third-party payroll providers to resolve payroll discrepancies and ensure accurate payroll processing.
• Support payroll tax reconciliation activities, including review of taxable wages and quarterly and annual payroll tax filings prepared by third-party providers.
• Participate in payroll activities related to merit increases, bonus processing, year-end processing, W-2 preparation, and regulatory reporting.
• Support internal and external audits by preparing payroll documentation and reconciliation support.
• Identify opportunities for continuous improvement and participate in payroll system testing, enhancements, implementations, and process optimization initiatives.
• Maintain current knowledge of federal, state, and local payroll laws, company policies, payroll regulations, and best practices.
• Develop and maintain payroll procedures, standard operating procedures (SOPs), work instructions, and knowledge documentation.
• Perform other payroll-related duties and special projects as assigned

Requirements:

• Bachelor's degree in related field
• 3-5+ years of payroll experience (including high volume multi-state)
• Experience using ADP WFN or Vantage
• Experience with Microsoft Office tools, including Excel

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About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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