Title: Senior People Operations
Location: Remote (CA or NY preferred)
Duration: 47W, 5D
Compensation: $46 – $66
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

 
Senior People Operations

Description:
 
Summary

• Owns complex People/HR service cases, using judgment and structured troubleshooting to resolve sensitive or escalated issues.
• Leads service governance, operational monitoring, performance reviews, escalations, and supplier oversight across large functional areas.
• Drives process improvement and automation, including AI use cases, workflow optimization, knowledge management, and case deflection.
• Partners with cross-functional and global teams to improve service delivery, manage change, and solve operational problems in ambiguous environments.
• Creates SOPs, playbooks, governance routines, and supports UAT for system enhancements and bug fixes.

 
Must-Have Skills

• 6+ years of experience overseeing People/HR service delivery functions such as onboarding, offboarding, payroll, benefits, learning, transfers, etc.
• Case management + HRIS administration — specifically identified by the hiring team as a top hard skill.
• Process design, documentation and SOP development.
• Advanced Excel / Google Sheets — pivot tables, VLOOKUP, formulas.
• Root cause analysis with measurable improvements in quality, speed, cost, or employee experience.
• Experience driving transformational change across processes, technology, and stakeholders.
• Strong stakeholder communication and ability to influence within a matrixed environment.
• Ability to work independently and effectively in ambiguity and rapidly changing priorities.

 
Nice-to-Have Skills

• Vendor/supplier performance management and governance
• Experience using AI and automation in operations
• Knowledge of technology/software industry business models and processes
• Bachelor's degree in Business, Operations, HR, Consulting, or equivalent experience.
• Strong attention to detail and problem-solving skills.

 
 
Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• …and much more!

 
About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 

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