Title: Genesys Admin
Location: Remote LATAM
Duration: 9 Month Contract
Compensation: Competitive, based on experience
Work Requirements: Citizen of the country of employment or authorized to work in that country.

Genesys Admin

Key Responsibilities / Project Purpose

• Support the implementation and administration of a new Genesys Cloud CX platform alongside the US-based Lead Administrator and Genesys Professional Services.
• Configure Genesys Architect call flows, IVR, queues, routing strategies, skills, schedules, and callbacks.
• Assist with Genesys Agent Copilot, virtual agents, workforce management, and quality management configurations.
• Support Genesys CX Cloud integration with Salesforce and digital communication channels.
• Configure outbound dialing campaigns, SMS/email notifications, and do-not-contact lists.
• Participate in UAT, go-live activities, troubleshooting, ongoing administration, and post-deployment hypercare.

Required Skills

• Hands-on Genesys Cloud CX administration and configuration experience.
• Experience with Genesys Architect, IVR, call flows, queues, and routing.
• Experience supporting Genesys Cloud implementations or major platform enhancements.
• Familiarity with Genesys and Salesforce integrations.
• Experience with WFM, quality evaluations, or speech analytics.
• Knowledge of Genesys Agent Copilot, virtual agents, or bot flows.
• Experience with UAT, deployments, and production support.

Nice-to-Have Skills

• Genesys Cloud certifications.
• Experience with outbound dialing campaigns and digital channels.
• BYOC, SIP telephony, and number porting experience.
• Experience with greenfield Genesys Cloud implementations.
• AI-powered contact center automation experience.

Why Join INSPYR Global Solutions (IGS)
Become part of a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:

• Flexible remote and hybrid work opportunities
• Continuous learning and professional development programs
• A culture that prioritizes employee wellbeing

 
INSPYR Global Solutions is the global delivery team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-term success. Learn more about us at www.inspyrglobalsolutions.com.
 

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact HR@inspyrsolutions.com for assistance.

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