DATA SCIENTIST (CONTRACT): INTEGRITY & SUPPORT ECOSYSTEM

Meta | New York, NY (Hybrid, 2-3 days onsite) | 7-Month Contract| Local candidates only

About the Team

The Financial & Support Ecosystem Data Science team supports two core areas at Meta:

– Integrity: Trust and safety across Facebook, Instagram, and WhatsApp (e.g., child safety, hate speech), including the operational spend, agent workforce, and content labeling that trains Meta’s LLM-based classifiers.

– Support: Advertiser and premium subscriber support, covering payment issues, integrity escalations, product confusion, and general advertiser questions. The team measures things like customer satisfaction and time to resolution.

What You’ll Do

– Build and mature the data foundation behind support and integrity metrics, including LLM-based conversational data

– Develop new metrics and debug low-maturity ones (e.g., Task Completion Rate)

– Design and analyze experiments to measure the impact of product and operational changes, including changes to the underlying data

– Build dashboards and the reporting infrastructure behind them

– Run root cause analyses (RCAs) on sales escalations and support trends, especially during peak season

– Prepare and present weekly and biweekly business reviews (e.g., CSAT drivers, what’s working and what isn’t) directly to director-level leadership

– Partner with engineering and product teams on fixes and new measurement needs, which shift week to week

Must-Haves

– Strong data foundation experience, including LLM-based conversational data and building/maturing metrics like Task Completion Rate

– Strong experimentation and experimental design background, including measuring impact when the underlying data is changing

– Hands-on dashboard development and the data modeling needed to support reporting

– Comfortable presenting findings to senior leadership

– Must be local to the New York area (no relocation)

Nice-to-Haves

– Trust and safety operations, business, or workflow experience

– Big tech experience

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

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